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Term of Service

Tridii is the leading 3D printing marketplace and community, empowering designers to bring amazing products to life. By giving anyone the ability to quickly and affordably turn ideas from digital designs into real products, Tridii is fundamentally changing how products are made and by whom.

Through Tridii, designers gain access to the best industrial 3D printing technology, capable of manufacturing products with complex designs in a wide range of high-quality materials. 3D printing turns raw materials into original products, from wedding rings to rocketships, model trains to iPhone cases, and prototypes to industrial engineering parts. The Tridii community can sell their products, share ideas, and get feedback from creative consumers and other designers around the world.

Headquartered in New York, Tridii has factories and offices in Eindhoven, Queens, and Seattle. Tridii is a spin-out of the lifestyle incubator of Royal Philips Electronics, and our investors include Union Square Ventures, Index Ventures, Lux Capital, and Andreessen Horowitz.

 

Ordering

 

  1. Placing an order To order the model you designed or another model you found on our Website, you select the model and click the order button. Then you can select the quantity of the model you order and the material you want the model to be made of. As the next step, we ask you to provide us with information we need for the delivery of the model. Finally you will be redirected to our payment provider's website to initiate your payment. Please be informed that the language to be used during the whole ordering process is English.
  2. Unacceptable orders, cancellation of orders by us If a model is available through our Website (in the "Gallery" or "My Designs" section), the basic assumption is that it can be produced. There are however technical or other reasons why Tridii may not accept or cancel your order during the entire ordering process, even after our acceptance of your order. Such reasons can be for example but not limited to the unfeasibility of the model, the infringing feature of your model (see our Notice Take Down Procedure) the destination of the delivery you indicated in your order etc. In case we cancel your partial or entire order we will contact you via email and at Tridii discretion will issue you store credit or a full refund for the cancelled item(s).
  3. Prices in the Gallery The prices displayed in the Gallery part of the Website are only indications and are valid only for the moment that they are displayed. Tridii reserves the right to change its prices in the Gallery without prior notice. Such change however will have no effect on orders completed before the posting of a new price on the Gallery. We do our best to prevent errors in the pricing. However, should an error occur, we are not bound by our offer and may cancel the order. Any monies paid related to that order will be refunded to you.

 

Warranty

 

Tridii warrants only that the model manufactured by us will substantially meet the features of the indicated 3D model within the limitations of the 3D printing technology. Tridii does not give any warranty about the models and does not guarantee that the model will be fit for any particular purposes. Please inspect the model upon receipt immediately. If the model is faulty when you received it and you believe you are entitled to a replacement in accordance with the warranty above, please contact us. within 10 days after receipt of the model. Such warranty claim can be made only within 10 days after receipt of the model by you. Do not return the model unless we require you to do so. We will confirm whether you are entitled to a replacement or refund. Transportation costs in respect of a faulty product will be borne by us.

Tridii provides the Website and the Services "as is" and "as available". Tridii does not warrant that the use of the Website and the Services will be uninterrupted or error free.

Tridii MAKES NO WARRANTY OTHER THAN THOSE MADE EXPRESSLY IN THIS TERMS AND CONDITIONS TO THE FULLEST EXTENT PERMITTED BY LAW, Tridii HEREBY EXPRESSLY DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

PLEASE NOTE THAT THE MATERIALS WE USE FOR MANUFACTURING THE MODELS MAKE THE MODELS SUITABLE ONLY FOR DECORATIVE PURPOSES AND THEY ARE NOT SUITED FOR ANY OTHER PURPOSE. THE MODELS ARE NOT SUITED TO BE USED AS TOYS, TO BE GIVEN TO CHILDREN. THE MODELS SHOULD NOT COME IN CONTACT WITH ELECTRICITY OR FOOD OR LIQUIDS AND SHOULD BE KEPT AWAY FROM HEAT.

 

Use of the Tridii Website

 

Copyright and all other proprietary rights in the content of the Website (including but not limited to software, audio, video, text and photographs and excluding all User Generated Content) rests with Tridii or its licensors. All rights in the content not expressly granted herein are reserved. Except as otherwise provided, the content published on this Website may be reproduced or distributed in unmodified form for personal, non-commercial use only. Any other use of the content, including without limitation distribution, reproduction, modification, display or transmission without the prior written consent of Tridii is strictly prohibited. You also agree that you will not use any robot, spider, other automated device, or manual process to monitor or copy any content from the Service. Our rights include rights to (i) the Service developed and provided by us; and (ii) all software associated with the Service. All copyright and other proprietary notices shall be retained on all reproductions.

This Website may provide links to other websites that are not under the control of Tridii. Tridii shall not be responsible in any way for the content of such other websites. Tridii provides such links only as a convenience to you, and the inclusion of any link to any such websites does not imply endorsement by Tridii of the content of such websites.

Since the Tridii Service is a web based service, it might be subject to temporary downtime. From time to time we also update our Website, which will result in the Website not being available for a certain period of time. We will endeavor to ensure that the Website operates reliably and consistently, but we do not warrant that the Website will operate uninterrupted without any faults. We are not responsible for any losses suffered by you as a result of any interruption of the Website, suspension of your access to the Website.